Dyson Reviews

Customer service is bad and does not keep their said dates to contact you. Delayed shipment of 17 days and result was cancelation and replace order.

I purchased my Dyson air wrap a little over two years ago and the warranty unfortunately just recently expired. Over the course of my Air Wraps life I have had difficulty on and off with it sometimes not turning on. Each time I would reach out to the Dyson representatives who just kept telling me to wash and clean my filter. This would often work but I’m not somebody who would use my tool every single day and sometimes months would go by between me using it. Well now it won’t turn on at all, and Dyson won’t help me because I’m past the two-year point. Instead of trying to help me the representative said I’m out of luck and Sent me the link to buy a new product. These machines are $700! I saved up so hard to be able to purchase one of these and spent hours doing research trying to decide if it was the right product for me and the product was faulty right from the beginning but Dyson didn’t help me and it’s definitely not helping me now that the warranty is expired. For $700 they should have a warranty that lasts longer than two years, I actually see that they less than the warranty to know one year! $700 is insane and the product should have a similar warranty to their vacuums which I believe is around five years. I’m super disappointed now because I loved my air wrap and the results gave me but I’m now out of luck and stuck with a broken machine that was likely broken from the beginning that Dyson didn’t help me with. Oh and I only used it around 30 times. If you do the math, that costed me $23 per use. I could have gone to the salon for that price

Had trouble with Dyson V6 vacuum with no warranty available since old machine. Wrote to customer service and then phoned after completing troubleshooting. The person that answered phone call did not listen to me at all. Definitely using form letters to communicate, offered me discount on new machine but when I checked with retail stores here their prices were lower! Unbelievable. I bought a new vacuum which I like,
but hope I never have to deal with customer service again.

I bought a V10 Animal on July 11th 2022. The one I received wasn't charging properly. I would have to use the vacuum for a minimum of 3 continuous minutes before it would start to charge. That's 3 minutes using the torque drive cleaner head which is a motorized head and uses more battery power. If I was to use an attachment like the duster which doesn't require more battery power it would probably take twice as long if not longer before it would start to charge. I contacted Dyson and sent them a video and they told me ''Based on the troubleshooting steps, we see that replacement Main body would resolve the issue but as your vacuum is brand new one I would like to exchange your machine to resolve the issue''. I had to send my vacuum back along with all the attachments and everything and then it had to be inspected by a technician to make sure there was a problem with it before they would release the replacement. They released the replacement so the technician obviously found a problem with the vacuum. I got the replacement and it had the exact same problem AGAIN. I contact Dyson again and send them 3 more videos and this time they tell me ''A replacement battery will resolve the issue''. The battery did NOT resolve the issue! Not only did it not resolve the issue but Purolator tried to deliver it to the wrong house on my street and that person wasn't home so they left a delivery notice card of where to go pick it up. The person who lives at that house came and gave me the delivery notice card when he got home and found the card in his mailbox. It cost me $35 to take a taxi to go pick it up! Anyways, so AGAIN I contact Dyson and send them 3 more videos showing that I'm still having the same problem even with the replacement battery and it has now been 6 days without a reply from them! 2 brand new Dyson V10's and a replacement battery and still the problem persists! There is very obviously a defect with the V10! I went on their website to check something and it now says that the V10 Animal has been discontinued. GEEEE, I wonder why! It's no wonder they had it on sale, trying to dump their stock of a defective vacuum. I have filed a complaint against them with the Better Business Bureau and have also contacted Consumer Protection. I will also be making a YouTube video showing the problems with the V10 and to share the poor experience I've had with Dyson. I will leave a link to that video once I have completed it and uploaded it.

They use bots - zero custom service. They don’t help nor read emails to understand a customers experience. Instead of troubleshooting, they push and coerce you to buy/purchase a new overpriced and expensive machine. Their products do not last and are very overpriced. Zero support after you buy. Very disappointed, zero value and no recourse after you buy.

-5 starts. Rude customer service on the phone. When I asked the agent to transfer me to a manager, she hung up on me. They ended up taking my hair dryer for inspection and said they will return back to me in 10 business days. They did NOT. I called to follow up and the agent mentioned she will call back in 10 mins. She never called back. I called again and asked for a decent human being to talk to, but actually none of their employees have any decency because basically they feel they can do whatever you want. When you ask for a manager to complain to, they deny you this right and give you an email to send a complaint, and of course, I sent several emails and nobody cares. Now they have my device that I paid for as a hostage. I can’t get it back, I can’t get a new one. I will report them to any regulating body I can find to report this theft

Purchased a V-10 Animal a little more than 2 years ago, and paid around 700$ for it. Used it only occasionally for spot clean-ups. After 2 years and one week (one week past the warrantee), it just stopped working, almost like it was on a timer, blinking three green lights once when the trigger was pressed. Calling Dyson service, they said I needed a new one and this was normal. I asked them if it was reasonable that we should expect to pay $350 per year for a dyson and they did not reply. Not good customer service. Not good quality. I think they used to be better quality as my old dysons are still working. Something has changed.

Is there a rating of negative 0? If there was less than 1 I would choose that .
Dyson is the most over rated over priced brand
Their vacuums are useless . Their customer service is worse . The fact that most of their process for service is online or by email confirms that there are so many issues they cannot keep up with humans dealing with the number of complaints .When you get a human , they are just as useless . “ we will call you back “ …that means “ let me get you off the phone so I don’t have to deal with you “ NO ONE CALLS YOU BACK , ! Warranty ? Why ? You can’t get anyone to acknowledge your issues . NEVER AGAIN !

We purchased a Dyson V8 Animal November 2018 - just over 3 years ago. We do not have kids or pets. The last couple of months we have noticed the motor keeps cutting out. Contacted Dyson and they indicate the motor needs to be replaced... after less than 4 years of use. Very Disappointing!!! Should have just bought a swiffer broom....

Just purchased the Dyson Upright Allergy+....big mistake....Here's why...
1. Have to unwind the whole chord to use the wand
2. Using the wand for cleaning other than floors could possibly give you a hernia....so ridiculous its almost funny...
3. Doing stairs is a joke because the whole upright moves towards you because the hose is so tight it pulls on it...
4. Did someone say Lightweight..?? Lifting it up to walk up the stairs was painful...
5. What were you thinking..???
Today it goes back to the store...good thing I saved the box...This is my second Dyson....never again..what a joke...